Frequently Asked Questions

Updated: 28.09.2024

1. What types of courses do you offer?

We offer a variety of cyber safety courses tailored for different audiences, including children, parents, teachers, individuals and businesses. Our courses cover topics such as online privacy, password protection, cyberbullying prevention, and safe browsing practices.

2. How can I purchase a course?

You can browse our course catalog on our website and purchase courses directly through our secure online payment system. Simply select the course, add it to your cart, and proceed to checkout.

3. Do I get lifetime access to the courses I purchase?

Each course has a different duration for completion of the course. Generally, we allow for up to 2 months. Details are clearly listed in each course description.

4. Are the courses suitable for children?

Yes, we offer specific courses designed for children. These courses are presented in a simple, engaging way to teach kids about staying safe online, including how to create strong passwords and avoid online threats.

5. Can I get a refund if I’m not satisfied with a course?

We offer a 14-day refund policy. If you are not satisfied and have accessed less than 10% of the course, you can request a refund by contacting us at [support at cybersafety dot courses] within 14 days of purchase.

6. Are there any prerequisites for your courses?

Most of our courses are designed for beginners with no prior knowledge of cyber safety. Advanced courses may require a basic understanding of internet usage, but prerequisites are clearly listed in each course description.

7. How long does it take to complete a course?

Course durations vary, but most can be completed within 2-4 hours. The course can be completed at your own pace within the specified duration.

8. What if I need help during the course?

If you encounter any issues or have questions during the course, our support team is available via email at [support at cybersafety dot courses]. We’re here to assist you!